INFORMATION COLLECTED

ORROVIA RETAIL PVT LTD collects personal information such as name, contact details, delivery address, and account information when users register or transact on the Platform. Non‑personal data such as IP address, device details, and usage patterns may also be collected.

USE OF INFORMATION

Collected information is used to:

• Process orders and payments;
• Provide customer support;
• Improve services and user experience;
• Communicate service‑related updates;
• Prevent fraud and ensure security;
• Comply with legal obligations.

COOKIES

The Platform uses cookies and similar technologies to personalise experience, analyse traffic, and remember preferences. Users may disable cookies via browser settings, though certain features may be affected.

DATA SHARING

Personal information is not sold. Data may be shared with payment processors, logistics partners, and service providers solely for operational purposes or when required by law.

DATA SECURITY

Reasonable safeguards are implemented to protect user data. However, no system is completely secure, and absolute security cannot be guaranteed.

USER RIGHTS

Users may request access, correction, or deletion of personal data in accordance with applicable laws.

INTERNATIONAL OPERATIONS

As ORROVIA RETAIL PVT LTD expands internationally, user data may be processed across jurisdictions in compliance with applicable data‑protection laws.