RETURNS

Return eligibility depends on product category and seller policy displayed at purchase. Products must generally be unused and in original condition unless stated otherwise. Certain items may be non‑returnable.

REFUNDS

Approved refunds are processed to the original payment method within a reasonable timeframe, subject to banking and payment‑gateway procedures.

CANCELLATIONS

Orders may be cancelled before shipment, subject to seller acceptance. Once shipped, cancellation may not be possible and return procedures shall apply.

DISPUTE RESOLUTION

ORROVIA RETAIL PVT LTD may facilitate dispute resolution between buyers and sellers but shall not be liable for seller‑specific decisions beyond Platform policies.

CONTACT INFORMATION

ORROVIA RETAIL PVT LTD
6/30, Chittaranjan Colony,
Jadavpur, Kolkata – 700032, India