GENERAL INFORMATION
These Terms of Service (“Terms”) govern your access to and use of the website, mobile applications, and online services (collectively, the “Platform”) operated by ORROVIA RETAIL PVT LTD (“Company”, “we”, “us”, “our”). The Company is incorporated under the laws of India, having its registered office at 6/30, Chittaranjan Colony, Jadavpur, Kolkata – 700032, West Bengal, India.
By accessing, browsing, registering, or using the Platform in any manner, you agree to be bound by these Terms and all applicable laws. If you do not agree, you must discontinue use of the Platform.
ORROVIA RETAIL PVT LTD operates an online marketplace platform similar to large-scale e‑commerce platforms, enabling buyers and third‑party sellers to list, discover, sell, and purchase products and services.
ELIGIBILITY
You must be legally competent to enter into a binding contract under Indian law to use the Platform. If you use the Platform on behalf of an entity, you represent that you are authorised to bind such entity.
USER ACCOUNTS
Users may be required to create an account to access certain features. You agree to provide accurate and complete information and to keep your account details updated.
You are responsible for maintaining the confidentiality of your login credentials and all activities conducted through your account. ORROVIA RETAIL PVT LTD shall not be liable for unauthorised account use.
PRODUCTS, SERVICES, AND PRICING
Products and services listed on the Platform may be offered by ORROVIA RETAIL PVT LTD or third‑party sellers. While reasonable efforts are made to ensure accuracy, errors in descriptions, pricing, or availability may occur.
Prices, availability, offers, and specifications are subject to change without notice. The Company reserves the right to modify or discontinue any listing or service.
ORDERS AND PAYMENTS
Placing an order constitutes an offer to purchase. ORROVIA RETAIL PVT LTD reserves the right to accept, reject, or cancel orders at its discretion, including due to pricing errors, stock issues, or suspected fraud.
Payments must be completed through authorised payment gateways. The Company does not store sensitive payment information.
DELIVERY
Delivery timelines are estimates and may vary due to logistical, regulatory, or external factors. ORROVIA RETAIL PVT LTD shall not be liable for delays beyond its control.
USER CONDUCT
Users agree not to:
- Violate applicable laws or regulations;
- Infringe intellectual property rights;
- Upload malicious software or harmful content;
- Disrupt the security or functioning of the Platform.
Violation of these Terms may result in suspension or termination of access.
INTELLECTUAL PROPERTY
All content on the Platform, including text, graphics, logos, software, and design, is the property of ORROVIA RETAIL PVT LTD or its licensors and is protected under applicable laws. No content may be used for commercial purposes without prior written consent.
THIRD‑PARTY LINKS
The Platform may contain links to third‑party websites. ORROVIA RETAIL PVT LTD does not control or endorse such websites and is not responsible for their content or practices.
DISCLAIMER AND LIMITATION OF LIABILITY
The Platform is provided on an “as is” and “as available” basis. ORROVIA RETAIL PVT LTD makes no warranties regarding uninterrupted or error‑free operation.
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential damages arising from Platform use.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India. Courts in Kolkata, West Bengal, shall have exclusive jurisdiction.